If you have overdue electric, gas or water bills, call your utility. Make a plan. Keep your service.
The COVID-19 utility moratorium ends Sept. 30.
More than half a million Washingtonians are at risk of having electricity, natural gas or water services shut off because of overdue bills.
Customer assistance options will differ across utility providers. Options that customers can ask about include:
- Payment plans. Most utilities are able to set up payment plans over several months for customers to pay past-due balances.
- Financial assistance. Some utilities are able to offset a portion of a customer’s past-due balance and reduce the amount owed.
- Federal assistance. Low-income households might qualify for federal energy and water assistance programs. These programs are called LIHEAP (low-income heating and energy assistance program) and LIHWAP (low-income household water assistance program). Utilities can advise customers on how to contact local organizations that are managing applications for these programs on behalf of the Department of Commerce.
For more information, customers can visit commerce.wa.gov/utility-assistance. Information is available in 36 languages.